Shipping Policy
Last updated: October 20, 2025
At NuGen Peptides, we ship fast, pack securely, and keep you updated every step of the way.
Processing Time
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We ship orders on the same day of placing order or on the next day.
Carriers & Rates
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USPS Priority Mail — flat rate $15 for every order.
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Typical USPS Priority transit: 2–4 business days (carrier estimate).
Package Insurance & Claims
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If you purchased package insurance and your order is lost, damaged, or stolen, you can easily file a claim at claims.route.com
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If your package does not have insurance. And is lost, stolen or damaged along the way, please reach out to our shipping department to see if there is anything we can do. Or call a customer service representative for assistant.
Guaranteed Delivery (What That Means)
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If a package is lost in transit (no movement for a reasonable period or carrier declares lost), we will reship once at no charge after a brief carrier investigation.
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If tracking shows delivered but not received, contact us within 3 business days. We’ll help file a carrier trace and can require a one-time signature on reship for security.
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Exclusions: address errors provided at checkout, refused/returned parcels, and locations with documented mail theft may require signature service or alternate arrangements.
Tip: use a secure delivery address. We can add signature on request before shipping.
Tracking & Updates
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Tracking is emailed automatically when your label prints.
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Status changes can lag until first carrier scan—this is normal.
Address Accuracy
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Please double-check your ship-to address at checkout.
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Address changes are only possible before shipment; after carrier acceptance we cannot reroute.
U.S. Shipping Only
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We currently ship to U.S. addresses only.
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No international shipping, forwarding services, or reshippers.
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Orders placed with non-U.S. destinations will be cancelled and refunded.
Important Shipping Notice
United Peptides fulfills orders promptly and ships via USPS priority mail. Holiday congestion may cause extended delivery times. After handoff to USPS, delivery speed depends on their processing. Thank you for your patience during this busy season.
Questions?
Email: support@nurevpeptides.com